Terms of Service

Definitions and Scope of Application
  1. User: Refers to any individual or entity accessing, registering, purchasing products, or using services through the website [ http://www.vimar.com.hk ] [ VIMAR HONG KONG ].
  2. Service Scope: Includes the display, sale, and technical consultation of THESE product lines, including but not limited to:
    I. VIMAR ’ s product lines such as IDEA, PLANA, ARKE, EIKON series switches and sockets, and VIEW, BY-ME, KNX series smart home systems;
    II. ELVOX access control and security systems;
    III. SANSBRIDLE outdoor doors and aluminum windows;
  3. Applicable Region: These terms apply exclusively to users in the Hong Kong Special Administrative Region ("Hong Kong"), and products are restricted to use within Hong Kong.
  4. User Acknowledgement:
    I. Products not sold by [ VIMAR HONG KONG ] shall be the sole responsibility of the user to handle related after-sales issuesindependently.
    II. Regulatory compliance: Users must adhere to laws/regulations (e.g., CE certification, import permits) in the product’s final destination.

User Rights and Obligations
  1. User Permissions
    I. Browse product information, place orders, and obtain installation consultations while complying with purchase processes and payment rules.
    II. Commercial users must register with corporate credentials and submit customized quotes for bulk orders.
  2. Intellectual Property
    All product designs, trademarks, and technical patents are legally protected. Unauthorized use or imitation is strictly prohibited.
  3. Account Security
    I. Safeguard login credentials; the company is not liable for losses due to leakage.
    II. Prohibit fraudulent activities (e.g., money laundering, fake transactions).

Product Specifications and Restrictions
  1. Installation Standards
    Products must comply with local electrical codes ( e.g., Hong Kong’s Electricity (Wiring) Regulations ) and are prohibited for use in hazardous environments (e.g., gas stations) or uncertified industrial settings.
  2. Smart Systems Configuration
    Professional setup is required for systems like KNX automation to avoid malfunctions.
  3. User Liability
    Any personal injury, property damage, or legal consequences resulting from non-compliance are the user’s sole responsibility.

Limitation of Liability
  1. Exemption of Liability
    I. Delays caused by force majeure (e.g., natural disasters, strikes, third-party service interruptions) are not compensable.
    II. Product defects must be reported within 24 hours with order numbers and photographic evidence.
  2. Indirect Loss Exemption
    The company is not liable for indirect damages (e.g., business interruption, data loss, reputational harm) unless caused by gross negligence (e.g., undisclosed safety certification failures).

Privacy and Data Protection

 Privacy policies and cookie usage details are outlined in the website’s Privacy Policy and Cookie Policy.

Dispute Resolution
  1. Governing Law and Arbitration
    These terms are governed by Hong Kong law. Disputes will be resolved through arbitration at the Hong Kong International Arbitration Centre (HKIAC)under the UNCITRAL Arbitration Rules.
  2. Arbitration Venue
    Final decisions are binding and rendered in Hong Kong.

Miscellaneous Provisions
  1. Policy Amendments
    This simplified version may be adjusted based on product categories (e.g., medical-grade sockets) or service models. Specific terms prevail on purchase pages.
  2. Contact Information
    I. Phone: (852) 6239 8964
    II. Email: enquiries@vimar.com.hk