Privacy Policy

Introduction

  1. When you shop at [ VIMAR HK https://www.vimar.com.hk/], register as a member, or use the services of this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy. If you disagree with these terms, please stop using our services immediately and notify us.
  2. We prioritize customer privacy as a core principle. We comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486 of the laws of Hong Kong) (hereinafter referred to as the "Ordinance") and adhere to internationally recognized standards for data protection. Our staff follows strict security and confidentiality protocols when handling your personal data.
  3. [ VIMAR HK https://www.vimar.com.hk/] is hereinafter referred to as "VIMAR HK".

Reasons for Collecting Data

You may be asked to provide personal information when registering, making a purchase, or contacting us. The key purposes of collecting your data include:

  1. Identity Verification & Account Management:Collecting your name, contact phone number, email address, and delivery address during membership registration to establish and manage your account. (Note: We do not collect your Identity Card (HKID) number).
  2. Service Provision & Support:Using your contact details to process, confirm, ship, and follow up on your orders, as well as providing technical support and responding to your inquiries.
  3. Marketing:Contacting you directly with the latest product news, promotional offers, and event updates, subject to obtaining your explicit prior consent. You may opt-out of receiving these communications at any time free of charge.
  4. Third-Party Platforms Note: This policy does not cover personal data you share directly with third-party platforms (including but not limited to online marketplaces, social media, or external linked websites). We recommend consulting the privacy policies of those parties before providing your data.

Disclosure of Collected Data

We use Cookies to enhance your browsing experience on our Website:

  1. Function:Tracking website usage patterns to analyze and improve our website functionality.
  2. Benefits:Streamlining login processes, retaining shopping cart items, and maintaining session continuity.
  3. Control:You may disable Cookies by adjusting your browser settings. Doing so will not prevent you from browsing our Website, but it may cause certain personalized features (such as remaining logged in) to function improperly.
  4. Disclaimer:To the maximum extent permitted by law, VIMAR HK shall not be held liable for any data loss or unauthorized access resulting from your own device settings, browser configurations, or third-party actions related to Cookies.

Cookie Usage

We use cookies to enhance user experience:

  1. Function
    Track website usage patterns to improve functionality.
  2. Benefits
    Streamlined login processes and session continuity.
  3. Control
    Disable cookies in browser settings (may affect usability).
  4. Disclaimer
    VIMAR HK is not liable for data loss caused by cookies.

Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected (including order fulfillment, customer service, and legal compliance). Once the data is no longer required, we will securely delete or anonymize it.

Policy Updates

 VIMAR HK reserves the right to update this policy at any time without notice.

User Rights Under Hong Kong Law

This policy does not override or restrict your rights under the Hong Kong Personal Data (Privacy) Ordinance. You have the right to:

  1. Inquire whether the Company holds any of your personal data.
  2. Request access to your personal data held by us.
  3. Request the correction of any inaccurate personal data.
  4. Withdraw your consent for us to use your personal data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our Data Protection Officer via email at: [Please insert contact email, e.g., cs@vimar.com.hk].

Logistics Data Disclosure & Disclaimer

  1. Data Disclosure : For delivery purposes, we will share necessary personal data (including recipient's name, delivery address, and contact/mobile phone number) with our cooperative courier or logistics companies.
  2. Limitation of Liability : We require our logistics partners to adhere to strict data protection standards. However, the Company shall not be held liable for any unauthorized disclosure, data breach, or security incident solely caused by the independent negligence or misconduct of such third-party logistics partners. We will, however, assist you in investigating and pursuing the matter.
Security & Force Majeure Disclaimer

We employ industry-standard security measures (such as SSL encryption) to protect the security of electronic communications and data storage. However, due to the open nature of the internet, no system can be guaranteed to be absolutely secure.

In the event of server downtime, data loss, or breach caused by force majeure events (such as typhoons, earthquakes, floods, power outages, wars, terrorist attacks, cyberattacks, or acts of God) beyond our reasonable control and not resulting from the willful misconduct or gross negligence of the Company, the Company shall be exempt from liability for compensation to the maximum extent permitted by law. We will, however, promptly take all practicable remedial measures to minimize potential losses.

 

Policy Updates

VIMAR HK reserves the right to update this policy. Any material changes will be posted on our Website or notified to you via email. The updated policy will become effective immediately upon publication.

Last Updated: July 1, 2026